How do I submit a ticket?
Go to the VOOX Help Center, select Submit a Request in the upper-right corner of the page, fill in the issue type, account information, and issue description, then submit the request.
What information should I provide when submitting an issue?
To help customer support quickly verify and handle your issue, please provide as much of the following information as possible: UID, personal email address, issue description, and relevant screenshots or video proof.
If the issue involves trading, deposits, withdrawals, or similar matters, it is recommended to also provide the order number, transaction hash TXID, or operation time.
What information should I provide to customer support for a missing deposit?
It is recommended to provide the TXID, also known as the transaction hash, the token, and the network to online customer support for checking.
What information should I provide to customer support for a missing withdrawal?
It is recommended to provide your UID and token to online customer support for checking.
What information should I provide for trading abnormalities?
It is recommended to provide your UID, trading pair, time, order screenshot, issue description, and relevant screenshots or video proof of the abnormality.
Does VOOX provide phone support?
Phone support is currently not available. If you need assistance, you can contact us through online customer support or submit a ticket. The customer support team will handle your issue as soon as possible.
What is the customer support email?
Which languages are supported?
Currently, online customer support only supports Chinese and English. You may choose the corresponding language based on your needs.
How do I check ticket status?
After logging in to the Help Center, you can view the status of submitted requests in the upper-right corner.
How can I confirm whether customer support is official?
You should verify customer support through the VOOX official website, Help Center, official app, or official verification channels. Do not trust anyone who privately messages you first, asks for passwords, or requests transfers while claiming to be customer support.
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