2. Getting Started – x.me

How can new users start using VOOX?

New users can first register an account, complete basic security settings and identity verification, and then deposit digital assets. After the deposit is completed, users can choose Spot Trading, Futures Trading, Strategy Trading, or participate in platform campaigns based on their needs.

What is required to register a VOOX account?

To register a VOOX account, users need to:

Register with an email address or mobile number
Set an 8–20 character login password consisting of letters and numbers
Enter the verification code received to complete verification
Optionally enter an invitation code
Agree to the User Agreement on the web version

Note: A mobile number or email address cannot be used to register more than one account.

Can one email address or mobile number register multiple accounts?

No. One email address or mobile number can only be bound to or used to register one VOOX account.

Why do I need to complete identity verification?

Identity verification, also known as KYC, is required to ensure account security and compliance, prevent fraud and illegal activities, improve service experience such as fiat services and wealth management products, and increase the daily withdrawal limit. In addition, verified accounts can simplify account recovery procedures if login credentials are lost.

What should new users do after registration?

After registration, new users are advised to complete KYC Level 1 identity verification first, and then make their first deposit to activate rewards and withdrawal features. This is a necessary step to participate in various new user reward campaigns on the platform.

What can I do after making a deposit?

After a successful deposit, users can trade Spot, trade Futures, use Strategy Trading, or participate in eligible platform campaigns.

What should I do if I cannot install the VOOX app?

App Store and Google Play: If the app is not available for download in your region, you may switch your store region and try again.

Android APK: After downloading the APK, you may enable airplane mode before installation. You can also contact customer support for detailed installation instructions.