How do I delete my VOOX account?
Users can check the account deletion process in account settings or the Help Center, and submit a deletion request according to platform requirements.
What should I do before deleting my account?
It is recommended to handle account assets, unfinished orders, campaign rewards, Futures positions, wealth management products, and account security matters first, to avoid being unable to operate after account deletion.
Can the account be restored after deletion?
Once an account is deleted, it cannot be restored. Please make sure all assets and information have been properly handled before proceeding.
How will personal data be handled after account deletion?
This is subject to the VOOX Privacy Policy and platform rules. Some data may need to be retained for a certain period due to compliance requirements.
Can trading records be exported?
Direct export of account trading data is currently not supported. Before account deletion, users can take screenshots on the trading history page.
Why was my account deletion request rejected?
Possible reasons include unfinished orders, account balance, Futures positions, risk control review, unsettled campaign rewards, or other account restrictions.
Account deletion requirements:
- Spot Trading: No active pending orders
- Futures Trading: No active pending orders or positions
- P2P: No active orders, including advertisements
- Total account assets < 0.001 BTC
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